The BlingVine Advantage

One Year Warranty

We take our product quality very seriously. We are extremely thorough in our quality checks during the manufacturing, packing and shipping of BlingVine jewellery so it is very rare that any customer would experience any issue with our jewellery. But just in a rare case that you face any issues, we offer a one year warranty on all our products counted from the date of purchase.

Under this warranty if there is any issue with the products we will:

  1. Get it repaired if it's a minor issue
  2. Replace the defective product with a new piece if it can't be repaired
  3. Offer you store credit for the amount you had paid to purchase the item, if we've discontinued the design

This warranty covers:

  • Loss of color or polish.
  • Any kind of breakage that is not because of any mishandling of the product.
  • Any manufacturing defect.

While we really want to be generous and fair to our customers, we have seen some misuse of this policy whereby people have used the products and then returned them to claim their money back. So to prevent any such misuse, this warranty is not a money-back guarantee. You will either get the products repaired, replaced or store credit as mentioned above.

Terms and conditions for the validity of warranty

  • The jewellery has been maintained properly as per the "Jewellery Care" instruction card given with jewellery.
    • Store your jewelry in an airtight box or zip lock to preserve the polish for a long time
    • Wipe off jewelry with a damp cloth and let it dry completely before storing. These are not daily wear jewellery and adequate care must be taken to protect these from direct contact with chemicals like perfume, hairspray etc. Long term contact with water like bathing or swimming must be avoided. 
    • Don’t use jewelry cleaners made for gold or silver as they are too harsh for fashion jewelry
  • There has not been any intentional or unintentional mishandling with the product after it was received, till the validity of the warranty. 
  • The customer would need to arrange to send the products to our office. Any claim would be processed only after the products have been received and inspected by our office. Any broken or dislodged part must be sent along with the package, we don't cover lost parts/items under warranty.
  • Before the claim is processed we will inspect the returned products and if we see any evidence of mishandling with the products, the claims will not be processed. Claims are processed only once per order
  • The claim should be raised and the products should reach our office within the validity of warranty period.

 

 

Quality Standard

For us quality means doing it right even when no one is looking. We go through crazy level of details before we put out our designs in the market. To capture all those details in half a page is an impossible task. But to give you the gist of it, here we've listed a few major factors that make up our quality standards.

18K Gold Plating With Thickened Polish

The reason why BlingVine jewellery retains it's shine for years is the high quality 18K gold plating that is done using state of the art electromagnetic plating techniques. It is then finished with a thickened polish that locks in the shine for years to come.

Venetian Pearls & Swarovski Crystals

We use only the top quality raw materials in the manufacturing of our jewellery. The crystals used in BlingVine jewellery are either Swarovski crystals or top quality AAA Austrian Crystals. Similarly the pearls used in our jewellery are venetian pearls, cultured pearls, or high quality shell pearls. The stones used in our modern jewellery are high quality faux cat eye, opal, ruby & other stones.

Advanced 360 Grinding

The BlingVine signature jewellery goes through an advanced process of 360 degree grinding that ensures that BlingVine jewellery looks smooth and well finished from all angles. Even if you look at our jewellery from the back, it'll have a quality shine and finished surface. This ensures that the jewellery is well protected from the elements and there are no problems of rusting or cracking of polish.

High Quality Alloy

All BlingVine products are manufactured with high quality alloy that is free of any harmful elements. So there's no lead, nickel or cadmium in our jewellery. We want to make sure that BlingVine jewellery only gives you happy memories.

 

 

Exchange Policy 

In view of COVID 19 crisis and shortage of manpower, reverse pickup for exchanges can be hampered/delayed in certain areas with effect from 1st of May, 2020 until further notice. Kindly contact the customer care for help.

If you need a package urgently, kindly contact the customer care to find out if the package can be delivered by your desired date/time.

We take a lot of care to check each and every piece before packing and shipping  them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange process. To avail this benefit, please note the following points:

  • Send us the photo of the item within 24 hours of receiving the parcel on WhatsApp number +852 5189 7508 or email us at support@blingvine.com. Any issues related to defect/damages/sizing must be raised within 24 hours of receiving the items, else they shall not be entertained. 
  • Items must be kept unused and with all the original packing.
  • You can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only from the date of purchase. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers. The product choice for exchange is subject to availability.
  • As soon as you notify us we will initiate the exchange process and guide you through the hassle free process.
  • By default, Items can only be picked up from the same address to where it was shipped. For any change in address, please contact the customer care. Kindly inform the customer care when the package is picked up from your address, preferably with the photo of the pickup receipt, so that we can keep a track of the returning order

Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled on company's discretion and we reserve the right to not process those returns.

Only for the first exchange the shipping is covered by us. For any subsequent exchanges on same order, customer will have to follow the following steps:

  • Inform the customer care on Whatsapp or email support@blingvine.com within 24 hours of receiving the items
  • Send the product back to our office at their own expense within 5 working days and share the courier receipt photo with us so that we can track the order. The return address will be provided by the customer care staff
  • The item should be in its original packing with all tags and coupons
  • The customer will have to pay the shipping fee to receive 2nd exchange order which can vary from Rs 100-150 Rs depending upon their city.
  • The next exchange order will be processed by us only after we receive back the items in due time frame, with all the original packing (the outer plastic cover not needed) and in intact/undamaged form.
  • Customer can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers 

Please be patient in the processing of exchanges, since there can be a slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.

Specific details of the products like color, raw material, size etc are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with same or or any other design of your choice. It should be noted that sizes and colors of the products can not be customized. 

Items can only be returned in exchange for other items or store credit. We don't offer refunds unless a prepaid order is lost in transit or is undeliverable due to any reason. We will send you the exchanged item or store credit as soon as your returned product is received by us.

Failing to handover the products in original packing despite of 3 pickup attempts will result in cancellation of exchange request.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

No extra discounts can be availed on exchange products. 

In cases of gifts, any returns or exchanges can only be initiated by the original purchaser or the product.

 

Refund Policy

We offer full refunds in only the following two conditions, without any exceptions:

1. A prepaid order is lost in the transit and the same is marked as "lost" by the shipping company in tracking status of the order. 

2. A prepaid order is not delivered within 15 working days of ordering due to non serviceable pincode or a natural calamity and the same is updated by the shipping company in the tracking status of the order.

    Jewellery Boxes

    Jewellery boxes provided along with the jewellery are complementary. We use strong and high quality boxes and the primary purpose of the boxes is to protect the jewellery in transit and ensure that it reaches you safely.

    In rare circumstances when there's any damage to the box in transit, jewellery boxes will not be exchanged and are not covered by warranty. 

    If you need extra jewellery box, it will charged separately along with extra shipping. Please contact our customer care to enquire about the same. This is only to assist our existing customers and we reserve the right to deny any request of additional boxes to avoid misuse of the branded blingvine boxes.

    Also note that the design and quality of the boxes is completely on our discretion and can be changed without any prior notice.

     

    Note: Any customer care issues/queries will be resolved through our WhatsApp number +852 5189 7508 or you can email us at support@blingvine.com. If we are unable to resolve your issue through these channels, our customer care executive shall give you a call.